GOODS CHECK
Customers please check the goods before receiving. In case the packaging is torn, the goods show signs of being unusable, or the expiration date stated on the packaging has passed, please take a photo, record a video or immediately notify the delivery staff or contact the hotline. company for instructions on returning goods.
CONDITIONS FOR EXCHANGE AND RETURNS
The product must match the product purchased on the order
Product packaging still has original stamps and labels, no signs of use
In case the customer has opened the product and discovered a manufacturing error, the customer needs to take a photo and call the hotline 0937317500 for instructions.
CASES WHICH ARE RETURNED
Product is out of specification due to manufacturer’s error (lack of quantity, expired date, etc.)
Return due to ordering the wrong product compared to the order information
The product’s external condition is affected such as: torn, wet… due to the transportation process.
The product expires before or on the date the product is delivered to the customer.
CASES WHEN PRODUCT RETURN IS NOT ACCEPTED:
Customers change product types and designs
Customers store the product incorrectly, leading to product damage.
PERIOD FOR RETURN AND EXCHANGE OF ITEMS
Within 3-5 days of receiving the goods, if the product is defective under the above conditions, the customer can return it or request an exchange for another product of equivalent value in the following order:
Take photos, record videos of goods and email them to order.chillkombucha@gmail.com or via zalo 0937317500
The company checks customer feedback about the product. If the above conditions are true, the company will contact and notify the shipping unit to pick up the goods.
RETURN COSTS
Return fee: Free
If additional shipping costs arise during the return process, Chill Kombucha will bear the return shipping costs.
REFUND
Refund method: Bank transfer
Refund time: 5-7 working days.”