Privacy Policy

1. PURPOSE OF INFORMATION COLLECTION:

The Personal Data that the System collects from the Customer will be used within the following scope:

– Order processing: call/text to confirm order, inform about order status & delivery time, confirm order cancellation (if any).

– Send an open letter/thank you letter, introducing new products, new services or promotional programs of Chill Kombucha.

– Resolve complaints.

– Surveys for better customer care.

– Other reasonable purposes to serve Customer’s requirements.

2. SCOPE OF INFORMATION USE

– To make purchases on the website, Customers may be asked to leave information with us, including: Email, Full Name, Phone Number, Address. All declared information must ensure accuracy and legality. Chill Kombucha is not responsible in case the information provided by the Customer is inaccurate.

– In case you make a purchase at Chill Kombucha’s website, the website may also collect information about the number of visits, including the number of pages you view, the number of links you click and the Other information regarding connection to the Chill Kombucha site.

3. INFORMATION STORAGE PERIOD

Customer’s personal data will be stored until cancellation request from the Customer. In all cases, Customer’s personal information will be kept confidential on chillkombucha.com’s server

* Address of unit collecting and managing personal information:

GOOD SAIGON COMPANY LIMITED

Address: 147 Street 41, Tan Hung Ward, Ho Chi Minh City

Hotline: 0937317500

Email: order.chillkombucha@gmail.com

4. MEANS AND TOOLS FOR USERS TO ACCESS AND EDIT PERSONAL DATA

– Customers have the right to check, update and adjust their personal information by logging into their account on the website and editing personal information. Or contact Hotline directly at 0937317500 or send information to email order.chillkombucha@gmail.com to request Chill Kombucha to do this.

5. PROCESS FOR HANDLING COMPLAINTS RELATED TO CUSTOMER PERSONAL INFORMATION.

Member Customers have the right to submit complaints about issues related to personal information to Chill Kombucha via:

Hotline: 0937317500

Or email: order.chillkombucha@gmail.com

When receiving complaint information, Chill Kombucha is responsible for checking the status of the complained customer information, the cause and finding a solution. In case of necessity, you can use the support services of network security companies.

Chill Kombucha is responsible for responding to the complainant about the results of resolving the complaint within 60 days from the date of receipt of the complaint.

6. PARTIES CAN ACCESS CUSTOMERS’ PERSONAL INFORMATION.

Customer’s personal data is committed to absolute confidentiality by Chill Kombucha according to this Policy and is only shared with the following Parties to serve the purposes stated in section 1:

– Delivery partners, merchants who coordinate with Chill Kombuca to implement promotional programs, and other partners that Chill Kombucha cooperates with from time to time to carry out the work according to the scope stated in section 2;

– Party that processes Personal Data for Chill Kombucha under the Service Supply Contract from time to time;

– Other third parties if agreed by the Customer from time to time.

7. COMMITMENT TO SECURITY OF CUSTOMER INFORMATION

– Members’ personal information on chillkombucha.com is committed to absolute confidentiality according to chillkombucha.com’s personal information protection policy. The collection and use of each member’s information is only carried out with that customer’s consent, unless otherwise prescribed by law.

– Do not use, transfer, provide or disclose to any third party the member’s personal information without the member’s consent.

– In case the information server is attacked by hackers leading to loss of member personal data, chillkombucha.com will be responsible for notifying the investigating authorities to promptly handle and notify members. .

– Absolute confidentiality of all members’ online transaction information, including digital invoice and voucher information.

8. POLICY CHANGES

The content of this “Privacy Policy” may change to suit the needs of chillkombucha.com as well as the needs and feedback from customers, if any. When we update the content of this policy, we will revise the “Last updated” date above. If you continue to use the Services, you will be bound by the updated Terms.