SHIPPING POLICY

Due to legal requirement, all orders are fulfilled through a Third Party Partner. On average, orders are fulfilled within 24-48 hours, and orders are only shipped out on business days, excluding holidays. Depending on your location, orders will be delivered within 2-7 business days after shipment. From time to time, there may be some delays, so please email hello@chillkombucha.com if you have any questions.

Shipment Liability 

Your product or packaging may be adversely affected during shipment. KBrews, Inc. is not responsible for any acts or omissions of a carrier, and in addition, will not replace products affected by extreme weather conditions, packaging dents, during shipment. When your order is picked up by the carrier for delivery, responsibility for the product becomes the responsibility of the purchaser.

ROUTE (Package Protection and Visual Tracking)

  1.  What is Route?

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.

Route Protect
Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise.
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.  Haven’t downloaded the app yet? Download here

    2.   Where is my order?

Download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

3.   What are Route’s Policies?

All policies are listed here 

4.   How do I file a shipping issue for my lost, stolen or damaged order?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue on Route’s app or via the web here.